This book is about a Cloud Operating Model and what we mean by that is how your organisation consumes the resources of public cloud based services.
At one time IBM was king of computing and spread FUD (Fear Uncertainty and Doubt) and that it would be foolish to consider any other choice. Let us offer a new Three Letter Acronym, MUD (More Uncertainty and Doubt), as technology weighs heavy on the strategy of the business and the impact of making a bad or ill-considered decision.
The board has many things to consider and technology has bounced up the agenda with pundits remarking every business is now a digital business. With the rate of technological innovation and the pervasive use of cloud computing it is a juggling act to ‘not get left behind’ never mind ‘get ahead’.
This book describes a model for how a business will combine technology (the legacy IT with the innovation of cloud computing) to deal with complexity of the ever-increasing reliance on technology. Don’t be fearful that you will drown in techno-speak as the book is in two volumes; volume 1 talks about and sets questions you will want to ask of yourself and others to know what organisational capability needs to exist to support the business strategy.
There is an emerging techno-political debate that places a new responsibility on organisations in respect of the processing of data. This is attracting the attention of the media and is a hot debate. A legal responsibility and accountability now accompany the decision to invest in technology such as Artificial Intelligence for the processing of data, and in some jurisdictions like the European Union the consequences of non-compliance are severe.
The CxO team
Information Technology in the past was for boffins and that all changed over the last two decades and now everyone is expected to be computer savvy. It is hard to imagine a discussion involving the CxO team that does not include technology. The thing is, it is getting an ever more complex discussion as ‘business’ and ‘technology’ are interwoven and core to business strategy and execution. Management has the ultimate responsibility for business outcomes and today’s leaders must operate in the style of leaner ways of thinking and operating as revealed in this book.
A measure of a successful company is how it is harnessing technology and how that is both an offensive and defensive strategy in a world that has a long list of established businesses going from glory to bust and the ‘oh poor them’ analysis of what happened. We all know who they are, we used to shop there, they were a supplier and so on.
CIO / CTO in a digital business the role of the CIO or CTO becomes even more important than it is today. Your role will have to fundamentally change though. You’re going to move from expert execution to expert execution plus leading transformation. The Cloud Operating Model is your strategic answer to this change in role.
So if technology is now ‘make or break’ then this book is for you to engage the Board and Line of Business Managers in a discussion about ‘what the business has to be good at’, whether that is customer service, optimisation of the supply chain or supporting a mobile workforce to name a few. These things describe how the business operates and this book serves up a discussion about how that evolves with technology and harnessing the power and innovation of cloud computing. The execution of that does not happen without the IT team in tow.
Line of Business Manager
There is no better place to understand the demands of the business than those at the sharp end. You may hear your competitors are delivering new products and services more quickly or making it easier and more convenient for customers to conduct their day-to-day business. The availability of cloud computing has created new opportunities for LOB managers to respond quickly and equip their teams with new ways to deliver productivity and work smart. That has served its purpose well and is now part of the big picture of how the business will create an agile posture to the deployment of technology.
You’re where the rubber meets the road. Where strategy meets execution and reality. You’ll be the chief architect of this new Cloud Operating Model and this book will equip you with everything you need to build it.